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Customer Success & Retention
I own the client relationship end to end: onboarding, account health, and retention programs that keep customers engaged and growing.
Customer Success & Partnerships
Tunahan
Gamgam
Customer Success • Strategic Partnerships • International Growth
I turn cross-cultural relationships into measurable growth. I build long-term B2B partnerships and keep clients successful worldwide, with hands-on experience across Türkiye, India and the UAE.
🌍 3 continents
🤝 150+ partnerships
📈 5+ years global experience
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Strategic partnerships built
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Client meetings & consultations
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Years global experience
$0K+
Revenue influenced
References
Customer Success & Partnerships
Turning relationships into growth.
Relationships are the heart of my work. Over five years across Türkiye, India and the UAE I've built partner networks, sold enterprise technology, and run international operations. Different rooms, same lesson: a relationship that lasts is good business.
I think the secret isn't big promises. It's small consistencies: replying on time, keeping your word, owning the outcome.
01 / Services
What I deliver
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Go-to-Market
I help SaaS and AI products enter new markets. Positioning, outreach and client-facing consulting that turns what the product does into outcomes buyers actually care about.
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B2B Partnership Development
I build and scale partner networks of travel agents, DMCs, corporate clients and institutions, from the first conversation to long-term growth.
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International Market Operations
I coordinate teams, suppliers and partners across Asia, the Middle East and Europe, working comfortably in English and Turkish.
02 / Experience
A track record that delivers
Global Marketing & Partnerships Specialist
Hisar Global Tourism · International Office Operations
I own the partner relationships behind a network of 60+ international offices. Built 150+ B2B partnerships, coordinated a global summit that brought those offices into one room, and wrote the onboarding playbook that cut new coordinator ramp-up from months to weeks.
150+ B2B partnerships60+ office global summit95,000+ travelers4-country market visits
Business Development & Solutions Consultant
Draco
Sold AI and automation-powered CRM and loyalty technology to C-suite teams in retail, hospitality and financial services. Reached 250+ companies across three markets, opened conversations with 50+ enterprises, and owned every deal from first meeting to renewal.
250+ companies reached50+ enterprise conversationsC-suite deliveryFull client lifecycle
Corporate Partnerships & Client Relations
Ecodation
Turned 1,000+ meetings into a partner network of 110+ universities and institutions, contributing $50K+ in revenue. Named Sales Champion of Ecodation's 2020 Brand Representative Program.
Sales Champion 2020110+ institution network$50K+ revenue1,000+ meetings
Additional experience
Trive Financial HoldingOperations Intern · Netherlands · 2023
Turkcell AcademyFinTech Trainee · Istanbul · 2023
Graphic Era UniversityResearch Intern, UN SDG Project · India · 2022
EarnadoDigital Marketing Intern · 2020
03 / Projects & Volunteering
Beyond client work
UN SDG 8 Research Project
Researched Türkiye–India bilateral trade against UN Sustainable Development Goal 8, during a two-month volunteer program at Graphic Era University, India.
Blockchain Technology: Graduation Research
Istanbul University · 2023
Graduation research with Prof. Dr. Selim Yazıcı, founder of FinTech Istanbul, on real-world applications of blockchain in Türkiye and worldwide.
Volunteering
Taught coding to children with Sabancı University Civic Involvement Projects (2019), and volunteered with AIESEC in India on a UN SDG 8 program (2022).
04 / Background
Education & skills
2024 – 2026
MBA in Travel & Tourism
Amity University
2019 – 2023
B.Sc. Business Administration & Management
Istanbul University
2018 – 2019
English Preparatory Year + SUper Program
Sabancı University
Focus areas & competencies
Languages
TurkishNative
EnglishFluent
ArabicElementary
HindiElementary
Licenses & certifications
- FinTech Training, Turkcell · 2023
- Supply Chain & Logistics Camp, Yeditepe University · 2023
- Web 3.0 Strategies, FinTech Istanbul · 2022
- Entrepreneurship in Agriculture & Food Summer School, Agre Hub · 2022
- Career Planning & University Counseling, Genç Kariyer Akademisi YOUcademy · 2020
- Database Modelling & SQL, Ecodation · 2020
- Investment Training, Koç University Economics Club · 2020
- SUper Program (21st Century Skills), Sabancı University · 2019
- How to Start (Entrepreneurship), Boğaziçi University · 2018
Around the world
The world gets smaller with the right relationships.
Free · No pitch
Let's explore synergies.
A 30-minute call where we look at your customer success, partnerships, or market-entry challenge together, and I show you exactly how I would approach it.
Available Monday – Saturday · 09:00 – 18:00 · Türkiye time (GMT+3)
05 / Contact
Let's build something global together
If you're exploring new markets, building partnerships, or looking for someone to keep your clients successful and growing, I'd be glad to hear from you.